Zoom became dominant because it is an easy-to-use tool. We watched Zoom meetings become the dominant connection, collaboration and knowledge-sharing video tool around the world. The pandemic expanded that number to more than 1.8 billion workers, students and patients globally who had to suddenly become digital learners.Ģ. I had 86 global early adopters for the start of e-learning at a meeting in the early 1990s.
Here are 10 of the biggest lessons I’ve learned so far.ġ. “While Zoom has remediated specific reported security vulnerabilities, we would like to understand whether Zoom has undertaken a broader review of its security practices,” the letter said.Recently, I’ve been asked the question: “Elliot, what lessons about learning are you discovering during the coronavirus pandemic?” This privacy flaw was also mentioned in the letter from James, which noted such privacy violations could be of particular concern as schools migrate to Zoom for class. But the Motherboard story was cited in a lawsuit filed in a federal court in California this week, accusing Zoom of failing to “properly safeguard the personal information of the increasing millions of users” on its platform.
Zoom changed some of its policies in response and said on Thursday that the company “has never sold user data in the past and has no intention of selling users’ data going forward”. Selling user dataĪ report from Motherboard found Zoom sends data from users of its iOS app to Facebook for advertising purposes, even if the user does not have a Facebook account. This feature would allow employers to check if employees are really tuned into a work meeting or if students are really watching a classroom presentation remotely. Zoom has been criticized for its “attention tracking” feature, which allows a host to see if a user clicks away from a Zoom window for 30 seconds or more. “Zoom is malware.” In-app surveillance measures
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The company said on Thursday it had issued a release to fix the Mac issue, but the number of security issues with Zoom in the past make it as bad as malicious software, said Arvind Narayanan, an associate computer science professor at Princeton University. And a bug discovered this week would enable hackers to take over a Zoom user’s Mac, including tapping into the webcam and hacking the microphone. In 2019, it was revealed Zoom had quietly installed a hidden web server on user devices that could allow the user to be added to a call without their permission. Security flawsĪ number of security flaws affecting Zoom have been reported in the past and as recently as this week. Zoom confirmed in a blogpost on Wednesday that end-to-end encryption was not currently possible on the platform and apologized for the “confusion” it caused by “incorrectly” suggesting the opposite. Zoom has falsely advertised itself as using end-to-end encryption, a system that secures communication so that it can only be read by the users involved, a report from the Intercept found.
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Zoom has released guidelines in recent days about how to prevent unwanted guests from crashing video meetings and a spokesman told the Guardian it had also been working to educate its users on protections through blogposts and webinars. Zoom meetings can be accessed by a short number-based URL, which can easily be generated and guessed by hackers, a January report from the security firm Checkpoint found. On 30 March, the FBI announced it was investigating increased cases of video hijacking, also known as “Zoom-bombing”, in which hackers infiltrate video meetings, often shouting racial slurs or threats. Here’s what you need to know about the challenges with Zoom: “During the Covid-19 pandemic, we are working around the clock to ensure that hospitals, universities, schools and other businesses across the world can stay connected and operational.”Īnd on Thursday, the company announced it would freeze all new feature development and shift all engineering resources on to security and safety issues that have been called to attention in recent weeks. “Zoom takes its users’ privacy, security, and trust extremely seriously,” the spokesman said. In the letter, James said Zoom had been slow to address security vulnerabilities “that could enable malicious third parties to, among other things, gain surreptitious access to consumer webcams”.Ī spokesman from Zoom told the Guardian on Wednesday it was planning to send James the requested information and comply with the request. On Monday, New York’s attorney general, Letitia James, sent a letter to the company asking it to outline the measures it had taken to address security concerns and accommodate the rise in users. But security researchers have called Zoom “ a privacy disaster” and “ fundamentally corrupt” as allegations of the company mishandling user data snowball.
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